Unlimited WooCommerce Support
We Keep It Simple
We Fix ALL Your Technical Problems
There are many different definitions of WooCommerce Support.
Many companies limit WooCommerce Support to 30 minutes per request or limit the number of requests per month.
We don’t
If your site has a problem – we fix it!
eCommerce Technical Support is what we do ALL day – EVERY day. You focus on sales, we’ll keep your site running smooth.
Are There Restrictions?
Yes – we have 3!
1) Our support does not include making new additions or changes to your site – however this is available with Managed WooCommerce Plan – which includes “Store Edits and Adjustment”.
2) When dealing with custom development we generally refer back to the author of the development for fixes. We are happy to manage this communication.
3) We work on 1 request at a time. You can send us as many support request as you wish. However, we will work through them sequentially. We ask for 24 hours to complete each request – although they are often completed much quicker.
…and a small selection of common issues we can help you with…
FIX PHP Errors
Is your site experiencing errors or have you noticed errors on your log files? Send us a request, PHP errors are what we eat for breakfast.
Set Up Email Marketing
We can recommend and connect a suitable email marketing service for your website.
Fix Shopping Cart Issues
Having difficulties on your checkout? No problem, send us a request.
Solve Plugin Conflicts
One of your plugins causing you issues? No problem, we will even communicate with the plugin author to ensure that fixes are incorporated into the latest releases.
Fix Database Problems
Having database problems? If we eat PHP errors for breakfast then database errors must be our lunch! Send us your problems.
Update WordPress
We will test and update WordPress and WooCommerce to the latest updates. We do this on our staging server and complete a full QA process before the changes are made to your live site.
Update Plugins
We automatically update plugins on a regular basis (according to your plan), we test plugin updates to ensure no unwanted problems have been caused.
Fix or Adjust CSS
Want to change the styling of elements on your site? No problem. Just send us a ticket.
Update WooCommerce Templates
Are your WooCommere templates out of date? Maybe your theme has not been updated or you have custom changes on your templates. It's not a problem, send us a request.
Add Content
We can add content such as new blog posts or even WooCommerce products.
Fix Checkout Functionality
Do you need to change your checkout process? We can develop or amend your checkout process to mee your needs (may require development hours).
Schedule Tasks
Is there are support task you would like us to complete on a regular basis? No problem, we can schedule a recurring task for you.
Customise Customer Order Emails
Change your email templates and make the perfect customer emails. Or even connect your customer emails to MailChimp for even more control.
Solve Time Out Issues
We can adjust the settings on your server to ensure the correct operation of your store.
Solve Order Payment Issues
Are your customers having problems paying for orders? Maybe the problem is a random one. Don't worry we will investigate, test and solve your issue.
Google Search Console Issue
Are you getting Google Search Console errors from your Product Feeds? We can investigate and solve any errors you are receiving. Just send us your Google errors.
Speed Up Admin Dashboard
Is your admin dashboard running slow? We understanding the common causes and we have recommended solutions. Send us your request and we will speed up your admin dashboard.
Solve Re-Direction Problems
Do you have a lot of re-directions on your site. Sometimes these can causes problems, especially when combined with WPML. Don't worry we'll help solve any problems you have.
Multi-Site Issues
Running a multi-site and having some difficulties? We can solve them, send us your problems.
Fix API Issues
Do you have an API connection to a warehouse or maybe you have a custom API connection (or need one!). We develop and solve API Connection issues.