eCommerce Support Service in the US, Australia, UK | StorePro
Growing Stores Without Growing Pains
ecommerce development, security, support, maintenance and marketing — so your store stays stable, secure, and supported on a simple monthly retainer.
You Sell. We Handle Everything Else.
We are eCommerce technical experts – so you don’t have to be!
Release Your Store’s Potential
Build, improve, integrate, automate and grow! We help you achieve your potential.
Get an award winning technical partner you can trust to build the complex functions and integrations you need to grow faster – no matter what eCommerce system you use.
Get a support partner that you actually enjoy working with!
We build long lasting partnerships with our customers to drive success.
Don’t just take our word for it…
Here’s How We Can Help You…
AI Development
Artificial intelligence is transforming business and unlocking efficiencies. We build custom AI solutions for your specific needs.
Don’t get confused in the AI Hype. We build and integrate AI solutions that will increase your profitability.
Learn more about how we can help you today.
Integration and Automation
We specialize in building custom integrations and developing automations to replace manual processes and increase efficiency.
Automation is the super power behind successful eCommerce stores. Connect third-party inventory systems, product feeds, selling platforms, invoicing and much more. Automate product creation, publication and categorization. Build and integrate automated email flows and after sales support. If you need, it we build it.
Find out how we can improve your store with automation.
Stay Secure and Accessible.
Keeping your store secure and meeting accessibility laws are two of main concerns for busy stores,
Your customers trust you with your data, so it’s vital to maintain that trust. Our customers Trust Us to make sure customer data stays secure. Web accessibility is becoming an increasingly important aspect of site development in the light of ever increasing lawsuits. We make sure your site is not a target, by fixing and maintaining website accessibility.
Learn more about our Safe and Secure Plans.
Not just another freelancer support agency!
Our core values are Awesome Service, Trust and Partnership. We exist to serve you and build a lasting partnership based on trust. We employ all staff directly. We intentionally don’t use freelance developers as our customers’ security is highly important and we believe in the community benefits providing long term secure employment.
Learn more about our Team and Structure
Yup, Our Proprietary Store Monitoring Dashboard is Included
We are developing a custom StorePro “engine” dashboard as a convenient location to monitor all technical aspects of your store’s performance.
FREE Uptime Monitor
FREE Daily Cart Testing
FREE Daily Product Page Testing
FREE Daily Checkout Testing
FREE Daily Speed Testing
FREE Daily Competitor Speed Testing
FREE Daily Abandoned Cart Monitoring
FREE Slow Speed Alerts
FREE 1 UX Test
Please note that some elements of this are in early beta release – but further tools are on their way.
Store Owners Love Us…You Will Too
Frequently Asked Questions
Can I trust you with my store?
Yes you can. Your trust is so important to us it's even in our Mission Statement! We know it can be daunting to hand over the keys to your store. But rest assured we manage and support stores all across the world, from brand new stores, to established ones generating millions of dollars. Contact us to arrange a call back to discuss your needs.
Where are you located?
We currently operate from three locations. Our company HQ is in Ireland, the development centre is in South India and we have a base in Phoenix, Arizona. We hire our own full time staff - for quality and security we don't use freelancers. Read more on the About Us Page.
How quickly do you complete requests?
Our average turnaround time on normal tickets is 17 hours. Although we ask for 24 hours for all tickets. Depending on your Support Plan you may be able to jump the queue. Urgent requests for issues such as outages are dealt with as a matter of priority. You can find full details on our Service Level Agreement page.
What's the difference between Support and Custom Development?
Custom Development is available on some plans. If your support plan does not include Custom development, you can always purchase development hours. A general helpful rule is that if a solution involves creating custom PHP coding or writing additional CSS then it falls into the "Custom Development" bucket. Just send in your request and we will let you know if Custom Development is required. In the vast majority of cases it's not and if only a small coding change is required we are happy to do that.
Do you offer SEO?
We don’t offer search optimization as part of our service. But we will happily install great SEO plugins and give you advice on how to use them effectively. SEO is a long process with slow results and becoming more difficult as paid advertising increases in importance. Therefore we think you’re better off focusing on content and spreading your presence through your website and social media. That’s where we can really help you.
How Can You Help Me Grow My Store?
There are many ways in which we help our customers. One of the biggest is helping free up your time to focus on sales and marketing. Another is the peace of mind knowing that you have technical experts working with you - knowing your store is in safe hands. Our customers also love the fact the changing and experimenting with their site functionality and design become super easy, as easy as sending an email! We can also offer advice on various aspects of your site, simply send us your questions.
Do you offer refunds if I don’t like the service?
We’re confident that you will love our service and wonder how you ever lived without us! But if for some unimaginable reason you would like to cancel the service, we offer a no quibble refund within the first 30 days. Refunds after that are on a pro-rata basis.
Is my data safe?
We look after websites that are processing hundreds of thousands of dollars in sales every month. We take the safety and security of your data very seriously. This is one of the reasons why, unlike some other web support services, we do not use sub-contractors. All work is undertaken by direct employees in our in-house development center.
What does performance tuning include?
Any successful e-commerce store must operate an efficient and fast loading website. We are happy to help optimize your website to ensure that it loads and renders as fast as possible. Every website is unique and therefore our solution varies from site to site, but it usually includes optimizing caching, finding time hungry plugins and reducing render blocking code as much as is possible (depending on site design).
How many requests can I send you?
The number of requests you can send on all of our plans are unlimted. The only limiting factor is the number you can have open at any one time and whether the task contains custom development or not. So for instance on first plan you may have 1 ticket open at a time. This ticket must be completed and closed before another can be raised.
When do you update my site?
When and how often we update your site will depend on your support plan. This also applies to requests you send us. For instance, on our middle and higher plans you can set the time period when we update your site or make requested changes live. If this is between 1AM and 2AM - no problem, your site would only be updated during this period.
Still Got Questions?
