WooCommerce Support

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We Make Running Your Store A Little Bit Easier

WooCommerce Support

Here’s a little taster of what we offer you…

Peace Of Mind

The most important commodity we sell is convenience and the peace of mind that comes from knowing we are only an email away. Your site is in safe hands.

Site Updated While Your Customers Sleep

We are one of the few support companies that allow you to set the time that we update/change your site. Sunday night - 1am? No problem, we make changes you approve during the lowest traffic times. (plan dependent).

Easy Changes To Your Store

Busy Stores are always needing to change. We support your growth by being that extra pair of expert hands. Send as many tasks as you want, the number of requests is Unlimited. Be limited only by your imagination.

Remote Offsite Backups - Just In Case!

We keep site backups secured off-site on the cloud, this is important should your server go down. Its called redundancy, we can restore your site on a new server in a matter of minutes.

Stop Updates Breaking Your Site

Plugin and Theme Updates are tested on a staging version of your site before we update your live site. We catch and resolve issues and make sure your site always works as expected.

A Place To Test New Features

We provide a free additional copy of your site on one of our own staging servers. No more cowboy testing necessary. If something breaks - no worries, we even keep it on a separate server.

All Your Technical Problems Solved

We solve all of your issues. In fact, there has never been a WooCommerce problem we have not been able to solve...yet! But be nice - we don't want to have to remove this card :).

Neale’s StorePro Success Story…

Screenshot 2019-05-31 at 20.12.31

  • 2016
    Meet Neale (a real customer)
    Neale Runs a WooCommerce Store selling cosmetics.His business is growing, Neale is very, very busy - in fact, he feels like there are not enough hours in the day.
  • 2016
    Time to get some expert help
    When there is an issue on his site - Neale does not have the time to spend 3 hours on Google trying to find an answer. Neale needs a tech team he can Trust.
  • 2016
    StorePro Support Is Activated
    Neale starts with a Support Trial. Then signs up to a StorePro Support plan and trusts his website to StorePro tech experts.
  • 2019
    That was 3 years ago.
    Neale now sells over $1million a year. His store runs perfectly and is now managed and hosted by StorePro.
  • 2019
    Neale is still very busy
    But he found peace of mind and a trusted technical partner.

Be Like Neale!

(please note Neale’s identity has been changed to protect his privacy)

…and a small selection of common issues we can help you with…

FIX PHP Errors
Is your site experiencing errors or have you noticed errors on your log files? Send us a request, PHP errors are what we eat for breakfast.
Set Up Email Marketing
We can recommend and connect a suitable email marketing service for your website.
Fix Shopping Cart Issues
Having difficulties on your checkout? No problem, send us a request.
Solve Plugin Conflicts
One of your plugins causing you issues? No problem, we will even communicate with the plugin author to ensure that fixes are incorporated into the latest releases.
Fix Database Problems
Having database problems? If we eat PHP errors for breakfast then database errors must be our lunch! Send us your problems.
Update WordPress
We will test and update WordPress and WooCommerce to the latest updates. We do this on our staging server and complete a full QA process before the changes are made to your live site.
Update Plugins
We automatically update plugins on a regular basis (according to your plan), we test plugin updates to ensure no unwanted problems have been caused.
Fix or Adjust CSS
Want to change the styling of elements on your site? No problem. Just send us a ticket.
Update WooCommerce Templates
Are your WooCommere templates out of date? Maybe your theme has not been updated or you have custom changes on your templates. It's not a problem, send us a request.
Add Content
We can add content such as new blog posts or even WooCommerce products.
Add Checkout Functionality
Do you need to change your checkout process? We can develop or amend your checkout process to mee your needs (may require development hours).
Schedule Tasks
Is there are support task you would like us to complete on a regular basis? No problem, we can schedule a recurring task for you.
Customise Customer Order Emails
Change your email templates and make the perfect customer emails. Or even connect your customer emails to MailChimp for even more control.
Solve Time Out Issues
We can adjust the settings on your server to ensure the correct operation of your store.
Solve Order Payment Issues
Are your customers having problems paying for orders? Maybe the problem is a random one. Don't worry we will investigate, test and solve your issue.
Google Search Console Issue
Are you getting Google Search Console errors from your Product Feeds? We can investigate and solve any errors you are receiving. Just send us your Google errors.
Speed Up Admin Dashboard
Is your admin dashboard running slow? We understanding the common causes and we have recommended solutions. Send us your request and we will speed up your admin dashboard.
Solve Re-Direction Problems
Do you have a lot of re-directions on your site. Sometimes these can causes problems, especially when combined with WPML. Don't worry we'll help solve any problems you have.
Multi-Site Issues
Running a multi-site and having some difficulties? We can solve them, send us your problems.
Fix API Issues
Do you have an API connection to a warehouse or maybe you have a custom API connection (or need one!). We develop and solve API Connection issues.

…we could go on, but I think you get the idea!

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