eCommerce Support Service in the US, Australia, UK | StorePro
Helping Your Store Achieve Its Potential
Get an award winning technical partner your can trust and build the functions you need to grow faster.
A word from some of our loyal friends and partners…
The folks at StorePro have saved the day for our company time and time again. In a world that can feel like call trees, language barriers, and hierarchical tickets, it feels reassuring that I am one email away from person to person solutions.
StorePro has been an incredible asset for us, we are super satisfied with their services, staff and support…we really needed the expertise and experience that StorePro brings to the table.
I absolutely love StorePro! Without a doubt one of the best services I’ve ever used! There is no way I could keep our 1000+ product eCommerce site running smoothly without their ongoing support and help.
Artlandish Aboriginal Art
No More Stress – with FIXED PRICE Monthly Support
Get Expert WooCommerce or Magento Techinical Support & Maintenance
Don’t let lack of time or technical resource limit your growth – activate our WooCommerce or Magento Maintenance plans.
Learn more about how we can help you today.
Save Money, Build Faster – with Dedicated Team Members
We build an Expert eCommerce support team – dedicated to you.
We build and manage a custom eCommerce support team to help your business move quicker and grow faster. Do you need someone 1 hour a day to update content? No problem. Or a full-time developer? No problem.
Build a Site or Develop New Functionality with Custom Development
Our development comes with 1 Year of Free Updates
Plugins, backend processes, API connection, full site development – we do it all. Don’t waste hours searching for freelancers, get fast, expert help.
Learn more about Our Custom Development services.
We Are Here To Support Your Growth
Not just another freelancer support agency!
Our core values are Awesome Service, Trust and Partnership. We exist to serve you and build a lasting partnership based on trust. We employ all staff directly, we intentionally don’t use freelance developers as our customer’s security is highly important and we believe in the community benefits of long term secure employment.
Learn more About Our Team And Structure
All Customers Get Free Access To Our
Store Monitoring Dashboard
We are developing a custom StorePro “engine” dashboard as a convenient location to monitor all technical aspects of your store’s performance.
FREE Uptime Monitor
FREE Daily Cart Testing
FREE Daily Product Page Testing
FREE Daily Checkout Testing
FREE Daily Speed Testing
FREE Daily Competitor Speed Testing
FREE Daily Abandoned Cart Monitoring
FREE Slow Speed Alerts
FREE 1 UX Test
Please note that some elements of this are in early beta release – but further tools are on their way.
Store Owners Love Us…You Will Too
Frequently Asked Questions
Can I trust you with my store?
Yes you can. Your trust is so important to us it's even in our Mission Statement! We know it can be daunting to hand over the keys to your store. But rest assured we manage and support stores all across the world, from brand new stores, to established ones generating millions of dollars. Contact us to arrange a call back to discuss your needs.
Where are you located?
We currently operate from three locations. Our company HQ is in Ireland, the development centre is in South India and we have a base in Phoenix, Arizona. We hire our own full time staff - for quality and security we don't use freelancers. Read more on the About Us Page.
How quickly do you complete requests?
Our average turnaround time on normal tickets is 17 hours. Although we ask for 24 hours for all tickets. Depending on your Support Plan you may be able to jump the queue. Urgent requests for issues such as outages are dealt with as a matter of priority. You can find full details on our Service Level Agreement page.
What's the difference between Support and Custom Development?
Custom Development is available on some plans. If your support plan does not include Custom development, you can always purchase development hours. A general helpful rule is that if a solution involves creating custom PHP coding or writing additional CSS then it falls into the "Custom Development" bucket. Just send in your request and we will let you know if Custom Development is required. In the vast majority of cases it's not and if only a small coding change is required we are happy to do that.
Do you offer SEO?
We don’t offer search optimization as part of our service. But we will happily install great SEO plugins and give you advice on how to use them effectively. SEO is a long process with slow results and becoming more difficult as paid advertising increases in importance. Therefore we think you’re better off focusing on content and spreading your presence through your website and social media. That’s where we can really help you.
How Can You Help Me Grow My Store?
There are many ways in which we help our customers. One of the biggest is helping free up your time to focus on sales and marketing. Another is the peace of mind knowing that you have technical experts working with you - knowing your store is in safe hands. Our customers also love the fact the changing and experimenting with their site functionality and design become super easy, as easy as sending an email! We can also offer advice on various aspects of your site, simply send us your questions.
Do you offer refunds if I don’t like the service?
We’re confident that you will love our service and wonder how you ever lived without us! But if for some unimaginable reason you would like to cancel the service, we offer a no quibble refund within the first 30 days. Refunds after that are on a pro-rata basis.
On your Hosting do you really guarantee a 3 second load time?*
The simple answer is yes! But we will need you to work with us and possibly amend elements of your design in order to optimise your speed. The 3 second guarantee is applicable to your homepage - or designated main landing page. As long as you are willing to amend the site according to our suggestions we will get your speed under 3 seconds.
Is my data safe?
We look after websites that are processing hundreds of thousands of dollars in sales every month. We take the safety and security of your data very seriously. This is one of the reasons why, unlike some other web support services, we do not use sub-contractors. All work is undertaken by direct employees in our in-house development center.
What does performance tuning include?
Any successful e-commerce store must operate an efficient and fast loading website. We are happy to help optimize your website to ensure that it loads and renders as fast as possible. Every website is unique and therefore our solution varies from site to site, but it usually includes optimizing caching, finding time hungry plugins and reducing render blocking code as much as is possible (depending on site design).
How many requests can I send you?
The number of requests you can send on all of our plans are unlimted. The only limiting factor is the number you can have open at any one time and whether the task contains custom development or not. So for instance on first plan you may have 1 ticket open at a time. This ticket must be completed and closed before another can be raised.
When do you update my site?
When and how often we update your site will depend on your support plan. This also applies to requests you send us. For instance, on our middle and higher plans you can set the time period when we update your site or make requested changes live. If this is between 1AM and 2AM - no problem, your site would only be updated during this period.
What does 1 Year Free Support with custom development mean?
WordPress and WooCommerce are constantly being updated. It is possible that after your development project is completed a change to the WordPress or WooCommerce core files can affect your development project. We protect against this by guaranteeing that your development will work with all future WordPress/WooCommerce during the first year. After the year is ended there may be a small charge to update your development.