StorePro Support Plans
Get Your Own TRUSTED Support Team
Trust is our core value – so if you aren’t happy with our service we’ll refund your money. No questions asked.
Start StorePro Trial & Get First Task For Only $1
For large stores or peak season. Get an eCommerce developer dedicated only to your site. Custom hrs according to your needs and direct access to your developer.
For busy eCommerce stores. Save time and money - our team of experienced eCommerce developers will advise, support, update and help with site changes.
Getting started? Or maybe you just want the peace of mind knowing that your store is backed up, secured and you have a team ready to help should anything break.
Compare Support Plans
Start Trial – First Task Is Only $1
Change or cancel at any time – no ongoing commitments
More Support Options Coming Soon…
Hire a personal…
Administration and Operations Agent
Gain back some of your precious time by handing over regular tasks to your own dedicated personal website operations agent. Our agents are solely dedicated to your store and can handle all non-development tasks, such as adding products, updating prices, updating images, collating order information, changing page layout (using page builders), sending reports marking shipped orders, updating product text, etc.
Get real customer feedback
With Store UX Testing
Want to know what real users think of our website? Like to find where the roadblocks to sales might exist? Why customers never complete your desired Call To Action? Our UX testing service uses your targeted demographic to attempt to complete your desired action. The tester will explain if they are confused and identify issues they encounter. This allows you to make informed decisions on improving your site.
GET YOUR SITE IN FRONT OF YOUR CUSTOMERS – with TRUSTED help from those who care.
Search Engine Marketing (SEO/SEM)
NEW - Managed Shopify
Join our new beta service for Shopify. Focus on selling products and leave the site changes and administration to us. Save time and money our team of experienced eCommerce developers and managers will advise, support, update and help with site changes.
Magento Development Support Coming Soon
Gatsby Development Support Coming Soon
Frequently Asked Questions
Can I trust you with my store?
Yes you can. Your trust is so important to us it's even in our Mission Statement! We know it can be daunting to hand over the keys to your store. But rest assured we manage and support stores all across the world, from brand new stores to established stores generating millions of dollars in revenue. Contact us to arrange a call back to discuss your needs.
Where are you located?
We currently operate from three locations. Our company HQ is in Ireland, the development centre is in South India and we have a base in Phoenix, Arizona. We hire our own full time staff - for security we don't use freelancers. Read more on the About Us Page.
How quickly do you complete requests?
Our average turnaround time on normal tickets is 17 hours. Although we ask for 24 hours for all tickets. Depending on your Support Plan you may be able to jump the queue. Urgent requests for issues such as outages are dealt with as a matter of priority. You can find full details on our Service Level Agreement page.
What's the difference between Support and Custom Development?
Custom Development is available on some plans. If your support plan does not include Custom development, you can always purchase development hours. The lines between "Support" and "Custom Development" can often be blurry. A general helpful rule is that if a solution involves creating custom PHP coding or writing additional CSS then it normally falls into the "Custom Development" bucket. Just send in your request and we will let you know if Custom Development is required. In the vast majority of cases it's not and if only a small coding change is required we are happy to do that.
Do you offer SEO?
We will happily install great SEO plugins and give you advice on how to use them effectively. SEO is a long process with slow results and becoming more difficult as paid advertising increases in importance. Therefore we think you’re better off focusing on content and spreading your presence through your website and social media. That’s where we can really help you.
How Can You Help Me Grow My Store?
There are many ways in which we help our customers. One of the biggest is helping free up your time to focus on sales and marketing. Another is the peace of mind knowing that you have technical experts working with you - knowing your store is in safe hands. Our customers also love the fact the changing and experimenting with their site functionality and design become super easy, as easy as sending an email! We can also offer advice on various aspects of your site, simply send us your questions.
Do you offer refunds if I don’t like the service?
We’re confident that you will love our service and wonder how you ever lived without us! But if for some unimaginable reason you would like to cancel the service, we offer a no quibble refund within the first 30 days. Refunds after that are on a pro-rata basis.
On your Hosting do you really guarantee a 3 second load time?*
The simple answer is yes! But we will need you to work with us and possibly amend elements of your design in order to optimise your speed. The 3 second guarantee is applicable to your homepage - or designated main landing page and on most plans, your shop page also. As long as you are willing to amend the site according to our suggestions we will get your speed under 3 seconds.
What does performance tuning include?
Any successful e-commerce store must operate an efficient and fast loading website. We are happy to help optimize your website to ensure that it loads and renders as fast as possible. Every website is unique and therefore our solution varies from site to site, but it usually includes optimizing caching, finding time hungry plugins and reducing render blocking code as much as is possible (depending on site design).
How many requests can I send you?
The number of requests you can send on all of our plans are unlimted. The only limiting factor is the number you can have open at any one time and whether the task contains custom development or not. So for instance on our Essentials plan you may have 1 ticket open at a time. This ticket must be completed and closed before another can be raised.
When do you update my site?
When and how often we update your site will depend on your support plan. This also applies to requests you send us. For instance, on our middle and higher plans you can set the time period when we update your site or make requested changes live. If this is between 1AM and 2AM - no problem! Your site would only be updated during this period.
How many tickets can I have open at one time?
The normal answer to this is one at a time, unless you are on the Dedicated Plan. However, we know some things can't wait and we do try to be flexible. So if you have an urgent issue and you already have an open ticket, then send it in anyway. We can pause your other ticket.