The Best Places to Find WooCommerce Help and Support
The Best Places to Find WooCommerce Help and Support
UPDATED December 12/05/2019:
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We added lot’s more WooCommerce Communities/forums to the list…
Today I am going to share with you many of the places where you can find the best WooCommerce support and help for those times you just get stuck or don’t have the time to spend hours on Google (really – who does!).
WooCommerce is an exceptional eCommerce platform plugin which runs exclusively on WordPress CMS. Designed to give you all the functionality and design you need to create the online shop of your dreams, whilst maintaining full ownership and control on your data and digital assets.
However, building an online shop from scratch and running one on a daily basis is not always easy, despite what some would have you believe.
WooCommerce is a modular CMS and open source. This ability to create. build and modify WooCommerce can also be it’s main problem. Multiple plugins from different plugin authors can lead to code conflicts and errors on your site.
That’s where high-quality WooCommerce Support comes in handy.
After all, knowing where to look for help is half the battle.
You can skip down to your preferred WooCommerce Support channels using the links below:
- WooCommerce Facebook Groups – Public Groups
- WooCommerce Support Facebook Groups – Private Groups
- Other Related Facebook Groups
- Official WooCommerce Support
- Other WooCommerce Support Forums & Sites
- Professional WooCommerce Support
- WooCommerce Hosting Support
Top Places for Finding WooCommerce Help
Facebook groups are a great way to share knowledge and engage in discussions with WooCommerce experts from across the globe.
Generally, you have to follow the guidelines of the group to become a member and for smooth interactions with other members. The groups could either be closed or public.
Only members can see the content in a closed group. But in open groups, anyone can see the content and view the members.
Now let’s have a look at some of the most active WooCommerce support groups.
WooCommerce Support Public Facebook Groups
This group is created to promote discussions on WooCommerce. They cover topics related to WordPress, WooCommerce, Troubleshooting support, Themes and Plugin recommendations.
The group has over 18K members from across the globe who are working with WordPress sites.
If you have any doubts about your WooCommerce Store you can ask questions and get in touch with some experts who could help you solve them.
This is a public Facebook group with over 35K members. They post detailed content regularly to help you solve problems and questions.
It is a public group and you have to answer a set of questions to become a member.
Have questions about WordPress plugins?
Join this group to get answers for all your questions regarding WordPress plugins.
There are over 26K members in this public group.
This is a public group where you can seek help with WooCommerce, Magento, Shopify and BigCommerce. This group has over 4400 members from different parts of the world.
This Facebook group provides help for beginners who are getting to know about WordPress and WooCommerce plugins. This public group, based out of Australia, has over 2400 members who are ready to answer your questions
This is a public group exclusively dedicated to sharing their knowledge on eCommerce. You can get your questions answered by WordPress experts.
You can also find some good blogs they share to help better your website.
Private Facebook Groups For WooCommerce Help
Claiming to be an advanced Facebook Group dedicated to all things WooCommerce, this is a great and very interactive place to pick the minds of people with varying levels of WooCommerce expertise. And, all you have to do is join the closed group and start discussing. There are over 25 K members to help you out.
Designed as a place for WordPress developers, online store owners, and WooCommerce enthusiasts to get together and share ideas and get help and support from each other. This page also focuses on the advanced functionality of WooCommerce. In the end, this is the place to go when you have a tough question that goes beyond the basics.
If you are looking for a less advanced Facebook group, check out the WooCommerce Help & Share group. Created as a place for people of all levels to talk about WooCommerce, you can get even basic questions answered here.
Billed as a perfect place to talk WooCommerce and created as a place for people of all levels to talk about WooCommerce, you can get even basic questions answered here.
This group is actually larger than the Advanced Facebook Group with over 29,000 members. It is a closed group, so you will need to apply to get accepted, but this should not be a problem. A great place to hang out and learn from other WooCommerce owners and get support for your WooCommerce questions.
If you’re a beginner in WordPress and you want some help with your WooCommerce site you can join this group. With nearly 5000 members, this Facebook group has WordPress enthusiasts with different levels of expertise.
The group published at least 3-5 posts about WordPress. Also, you can ask questions and get them answered by experts.
This is a closed group sponsored by WPFixit and they have reportedly solved over 232000 WordPress issues since 2009. The group has over 16K members who are ready to help you with WordPress.
So it could be go-to place if you have any doubts about WordPress plugins, themes, WooCommerce etc
This is a dedicated group for WordPress and WooCommerce support and help for those who are based in the USA, UK and Australia.
The group has nearly 4600 members who could give you some help with WordPress or WooCommerce topics.
Facebook Groups – Extended List
Here’s an extended list of Facebook groups that you could you WooCommerce and WordPress support.
|Group Name||Why you should join? / Topic(s)||Members|
|Spocket – Shopify, Woocommerce USA & EU Dropshipping for entrepreneurs||An exclusive group for entrepreneurs who are into dropshipping business.||33,000|
|WordPress for Non-Techies by WPCrafter||A group for those who have limited technical knowledge about WordPress. This could be a good choice if you’re a beginner and want to get an overall idea about WordPress in general.||25000|
|WooCommerce build & grow||WooCommerce support for store owners||2924|
|WordPress & WooCommerce Plugin Beginner Help & Support Group Australia||The group provides crowd-sourced support, relating to WordPress & WooCommerce.||2439|
|WooCommerce Expert Forum||A group based out of India where you get top tips from WooCommerce experts||2200|
|WordPress WooCommerce||WooCommerce plugins, themes, customization etc.||1800|
|WooCommerce Developers||This group will be helpful if you want to ask questions related to WooCommerce development.||830|
|WordPress Experts Community (WooCommerce)||WordPress and WooCommerce tips from experts||631|
WooCommerce Support Forums
Official WooCommerce Support
It would seem obvious that starting here is a good idea if you need help with your WooCommerce plugin. And, since WooCommerce is such a powerful (and popular!) plugin, you can expect the support forum to be active at all times, despite being a free plugin.
- You must register with WordPress.org to access
- Forum maintained by WooCommerce source developers and community users
- The time it takes to receive a response can be frustrating
In the end, this is a great starting point to some additional help and direction with WooCommerce. However, for those with complex questions, or very little patience, keep reading and find help elsewhere.
For those using the free WooCommerce plugin, with no additional premium add-ons, support is limited on the official WooCommerce website. However, if you are good at troubleshooting yourself, there are plenty of extensive and easy to understand articles and documentation written on the WooCommerce site. You will find all of the official WooCommerce documentation on their docs subdomain docs.woocommerce.com. This documentation will provide support and advice for the core WooCommerce plugin as well as the official WooCommerce extensions – which are purchased on the WooCommerce site.
- View articles related to WooCommerce installation, settings, and courses
- Access developer documentation
- Get in contact for basic, technical, or sales questions
Keep in mind that in order to submit a help ticket, you must be an existing WooCommerce customer.
Other WooCommerce Support Forums and Sites To Find Help
Reddit has a thread dedicated to WooCommerce Help and Support – reddit.com/r/woocommerce/. It is fairly active and there is a good selection of skill levels available to get advice from. Though I would say in general it is aimed at the higher technical level rather than basic questions.
They try to keep it free from links and spam, so the advice you get should (hopefully) be unbiased honest advice. But of course this is the internet, so always get a range of opinions!
- Active Community
- Technical Advice From Other Developers
You have probably heard of Slack by now. The awesome communications tool for the workplace that almost everyone (including us) use to bring harmony to our team communication! The secondary function of Slack is that it’s also a great way to great communities around topics of interests. There are hundreds of Slack communities out there. Including one for WooCommerce Support.
To get connected you simply need to sign up here. You will then be emailed an invite. The community is active and has WooCommerce employees hanging around as well. I would say that again it is probably aimed at the developer rather than the average user. But you certainly should be pointed in the right direction if you ask a question here.
Quora has answers on every topic under the sun – including questions on WooCommerce help. Post a question here and you will surely get a number of responses.
However, be warned that a lot of people post answers simply to get links to their own products or traffic to their personal blogs. So we would suggest that you carefully check that the answers and advice you get is correct.
So probably best use it for more general questions around WooCommerce.
Depending on what city you live in, you may have access to weekly meetup groups specifically geared towards WooCommerce. For instance, in Las Vegas I can attend a weekly meetup that focuses on everything Woo-related. Learn new things, ask questions, and enlist the help of WooCommerce enthusiasts, all for free, at a meetup group in your area.
This is one of the best places to get WooCommerce resources for free. Business Bloomer features a lot of quality content on WooCommerce, which includes video tutorials, blogs and online courses.
WPBeginner is a great platform to get WooCommerce and WordPress support and help. This site can be your go-to resource if you have any questions related to WooCommerce or WordPress.
From beginner’s guides to advanced tutorials, WP Beginner contains almost everything related to WooCommerce that are equally handy for beginners and experts.
Professional WooCommerce Support
Of course, we can’t miss professional Support! You are, after all, reading this blog on a professional WooCommerce Support Service’s website.
Most of what has been mentioned so far are free support. You will, of course, need to pay for professional support. But the big advantage is that a professional WooCommerce support service such as StorePro – will undertake the work for you and give you a guarantee on the result. So you end up saving a lot of time and effort.
At StorePro, we are eCommerce specialists, in fact we do not support any non-eCommerce stores, so we understand the needs of our customers and the challenges of running a busy eCommerce store. WooCommerce Support and development is what we do every day.
We are specifically designed to help online business owners and retailers make the most of their websites, money, and time, without the need to hire a full time IT department, we offer things such as:
- WooCommerce performance tuning
- Ability to hire regular staff to outsource all your technical requirements
- Laser-focused, specialized help with all things WooCommerce
- Monthly Fee: Starting at $179
We find that many customers really appreciate the peace of mind that hiring a professional WooCommerce Maintenance company. Check out our Learn page for more advice on WooCommerce – such as how to set up WooCommerce membership sites, or how to boost revenue with Woo Extensions.
Anyhow – enough about us, onto…
A long-established WordPress support company, this is yet another good place to get WooCommerce support and help. WP Site Care provides support and services at various levels.
- Managed WordPress updates
- High-end security
- Monthly Pricing Starting $399 per month (eCommerce Plan)
Maintainn was launched by WebDevStudios in 2012. They offer support on a number of WooCommerce issues.
Their maintenance plans include off-site website backups, and weekly updates to the WordPress core, WordPress plugins and WordPress themes. Their business hrs are focused on US time zones.
- They provide WordPress core weekly updates
- They provide offsite backups and custom development
- Pricing: $179/month, Enterprise: $299/month (Support hrs are purchased additionally)
WP Buffs is a support and maintenance company that provides everything related to your WordPress sites. The also run a White Label service for agencies
- Unlimited Site edits (non-development)
- Speed optimization
- They create transparent reports on their services
- Monthly Pricing: eCommerce plan: from $197/month
FixRunner provides support to WordPress-related websites. They offer specialise in offering one-time-fixes as well as ongoing maintenance..
- FixRunner is popular for its speed.
- One-time fix
- Monthly pricing: Minimum engagement is 3 months: from $89/month (2 hrs support)
WP Butler offer a slightly different service than traditional support companies. They offer training videos and website strategy reviews. .
Instead of an integrated plan which offers a stream of services, you can pick a specific plan that matches your requirements.
- Training Videos
- Site Strategy Audits
- Monthly pricing: The Company: $299/month (2 hrs support)
Although web hosting companies do not usually offer fully-fledged WooCommerce support, a number of companies will be happy to help and identify some WooCommerce related issues, especially if they are related to server or website performance. They are often happy to help identify a problem plugin for instance that might be hampering your sites performance or causing an error on the site.
Here’s a list of popular WooCommerce hosting providers.
Kinsta provides managed WordPress hosting service for websites. They have an extensive clientele across the globe.
- Google Cloud
- Hack and malware removal
- Free site migrations
- WordPress specialists
WP Engine is yet another WordPress hosting service provider that claims to be the first and only WordPress Digital Experience Platform.
- 24/7 chat support
- Free Dev/Stag/Prod developments
- Free Automated SSL certificates
- Monthly pricing: Startup: $35/month, Growth: $115/month, Scale:$290/month
Cloudways is a popular brand that provides managed cloud hosting services to WooCommerce websites. Their cloud hosting service comes with a lot of cool features.
- SSD-based hosting
- Free WordPress cache plugin
- Auto-healing managed cloud servers
- Built-in advanced caches
- Monthly Pricing: Starts at $10 (Basic) and goes up to $80/month
Siteground is one of the most affordable shared hosting providers available today. In addition, they offer plenty of WooCommerce support with their specialized WooCommerce hosting plans.
- WordPress SuperCacher
- Advanced On-demand backup
- 24/7 WordPress support
- Monthly pricing: Startup: $11.95/month, Growbig: $19.95/month, GoGeek: $34.95/month
As you can see from the list above, there are many options when it comes to finding support for your WooCommerce store.
In fact, your problem may not be “where” to get WooCommerce Support from – but from “Whom”. We would recommend that if you have a busy eCommerce store, then you should engage a professional WooCommerce support service, this will save you a lot of stress and most importantly, it will save time. .
For less busy stores we would suggest joining a Facebook group and seeking support from the group members, you will often find that many are quick to respond and there is a lot of knowledge contained within Facebook groups.
If you have any questions about your WooCommerce site, please fee free to contact us and let us know in the comments below if there are any great support places that we have missed.